North Alaska News

NANA is hiring a benefits administrator to join NANA’s human resources department in Anchorage. This position is responsible for administering the day-to-day operations of group benefit programs. The employee in this role will act as a liaison between employees and insurance providers to help resolve benefit-related problems and to ensure effective utilization of plans. Learn more and apply here: https://bit.ly/3s8gqub.

Job Description - Benefits Administrator (HUM00216)

Company: NANA

Job: Human Resources

Primary Location: US-AK-Anchorage

Shift: Day Job

Closing Date (Period for Applying) - External: May 9, 2022, 3:59:00 PM

Deadline to Fill: Jun 6, 2022

Description

Summary

Reporting to the Benefits Manager, this position is responsible for administering the day-to-day operations of group benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, travel and accident plan, flexible spending plan, 401(k) plan, etc.).  Processes benefit enrollments and terminations.   Acts as liaison between employee and insurance providers to help resolve benefit related problems, to ensure effective utilization of plans and to maintain positive employee relations. Performs a variety of accounting, recordkeeping, and monitoring functions for the various benefit plans.  This position is a part of NANA’s shared service HR department and interacts with employees, customers, subsidiaries, and clients daily.

Essential Duties and Responsibilities

• Runs eligibility reports: compiles enrollment materials, distributes enrollment materials, and enters employee information & selections into vendor data bases as well as Costpoint (calculates amount of employees' paycheck deductions for benefits, submits to payroll, and resolves discrepancies).
• Receives, verifies, and helps employees complete their benefit forms.
• Helps employees understand employee benefit plans and helps resolve related complaints.
• Maintains electronic files of enrollment forms and other documentation.  Ensures documents are filed correctly and are in personnel files.
• Reviews, codes, obtains authorization and processes benefit vendor invoices for timely payment.
• Monitors and processes benefit premium payments for employees on unpaid leave
• Logs, compiles, organizes, processes, and summarizes many different types of benefits data.
• Provides back up for benefits hotline and ticketing system daily with excellent customer service skills.
• Operates in a climate of confidentially requiring discretion.
• Reconcile medical FEHB bill to payroll and general ledger monthly.
• Calculates and manages employee premium arrears for benefit plans in partnership with payroll department.
• Other duties that are pertinent to the department or unit’s success also may be assigned. 

Qualifications

• High School diploma or GED.
• 3-5 years of benefits, human resources, general administrative, or related experience.
• Proficient in Microsoft Excel.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint).
• Must be tech savvy and embrace technology.
• Strong attention to detail; analytical and organizational skills.
• Ability to analyze data, audit, propose and implement solutions.
• Must be proactive, able to identify process improvements and efficiencies needed.
• Must have a positive attitude and willing to work in a team environment.
• Must have common sense and strong problem resolution skills.
• Ability to multitask while still paying proper attention to detail.
• Ability to effectively handle employee’s concern(s) with a high sense of urgency, in a high volume and fast paced work environment.
• Ability to work effectively in stressful and time-sensitive situations.
• Must be able to work in-office, Monday – Friday, 8:00 am – 5:00 pm on a reliable basis; Weekends as needed (example: Open Enrollment).
• Must be able to confidentially handle sensitive employee information.

Preferred Requirements

• 2+ years working knowledge and use of Deltek Costpoint.
• 2+ customer service experience.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: Office building with standard office environment.

Physical requirements:  Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: None

Competencies

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; responds to requests for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

The position requires reading, detailed work, problem solving, interactions with other companies including other NANA companies, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, will require the employee in the position to manage multiple concurrent tasks, and handle constant interruptions.

Required Language

Equal Opportunity Employer/Shareholder Preference

NANA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NANA policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at: 1-800-478-2000

To request an accommodation by email, contact us at recruiting@nana.com.

Original source can be found here.